NeoHoster is a web hosting and domain name provider. It was founded by my college friends, who was also one of Univind’s crew. He started it alone on 2008. He grew his customer base from zero to about 100 in a year. That 100 customers started to occupy his energy. He could no longer handle it alone, so he proposed to me to merger Neohoster with Univind. I agreed.
That merger coincided with the new office of Univind on 2009. We ran these two business from that small home office. I started to build a business system around NeoHoster. We hired full time dedicated customer service team, implement customer relationship management (CRM) tools, developed a standard operation procedure etc.
We also got an investor to expand our web hosting business. We utilized the fund to build better server infrastructure and to optimize the marketing effort.
Since the merger until 2 year after that we successfully boast up NeoHoster’s customer base from a mere 100 to about 1500.